SafetyNet as part of the Corporate Safety Management System
In the case of the air-transport world there is already a protocol in place for enhancing safety through the active reporting and assessment of safety reports of all types. The reports are collected and analysed and once assessed, modification is made to the operation or technology and a cycle of continual improvement is started – a virtuous cycle.
Keeping the flow of reports or information is of paramount importance and sustaining this flow depends to a very high degree upon giving feedback to a reporter in order to demonstrate that action is being taken following a report submission. In the ideal safety management system reports will be acted upon and feedback on the result of the action would be communicated to the reporter and his/hers peers quickly.
It is upon this notion of an ideal safety management system that SafetyNet was developed. Fundamentally, collecting reports and processing them is a straightforward requirement and SafetyNet utilises its web database technology for this purpose. However, processing the reports openly, whilst retaining confidentiality and delivering simple management information is also an essential prerequisite.
SafetyNet is a purpose designed Safety Management System application which has demonstrated its ability to embed into an operation to become part of the organisational structure. Using SafetyNet is a simple matter; it integrates into the intranet in many of its installations and has become “the normal way of doing things” where it is in use.
Once a report is submitted through the SafetyNet web page, the report is then passed seamlessly to the appropriate senior staff member for review and further investigation. At this point the senior staff member is aware of the submitter's identity if it is not a confidential report. From here the report is passed anonymously to the investigating department. As the report is distributed, the investigating departments are alerted of an incoming report that requires attention and when the appropriate senior staff member calls up the SafetyNet screen the report is evident for their attention. They then proceed to read the report and respond to it appropriately and either close their involvement with the report or send it back to the supervising staff member for review. Thus the whole life-cycle of the report is encapsulated within a customisable work-flow within the system.
Where possible each member of staff in the whole organisation is able to log into SafetyNet and see the history of their activity within the system.
SafetyNet completes the whole process within the web environment and thus all the data is held within a database. This means that extracting meaningful management information is a simple task. SafetyNet provides the facility for producing management reports on demand or automatically, allowing trending and other analysis to be preformed. So, for example, producing a report showing the number of a particular reports against a number of flying hours or sectors flown is a simple matter.
SafetyNet is already in use in a number of large airline operations and has been designed to handle many thousands of reports and users.
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